Delivery

What is the delivery time?

If you place an order on a business day before 2:00 PM for items that are in stock, we will package and ship your order on the same day. The package should arrive at your location within 1-3 business days.

However, it's important to emphasize that this timeframe may be affected by certain factors. For example, any order processed during the weekend or a holiday requires more time, which may subsequently extend the delivery time for your shipment.

We always strive to minimize any impact on delivery times.

What are the delivery options?

Your orders are delivered using service providers listed at the link: www.PUELLAscents.com/shipping

On the provided page, you will find further information about service prices and payment options.

 

From what amount is shipping free?

Delivery is free for orders over €87.99. More information and shipping costs can be found here - www.PUELLAscents.com/shipping

 

How can I track my order?

After dispatching your order, we will send you an email with a tracking number and a link to the carrier, where you can track the status of your order in transit.

What is the shipping cost?

The shipping cost depends on the delivery method and payment. It's even free for orders over a certain value.

More information and shipping costs can be found here - www.PUELLAscents.com/shipping

What should I do if I received a damaged package?

If you receive a damaged package, we recommend not accepting it from the carrier. We will then contact you to resolve the situation.

What should I do if I received damaged goods?

In case of product damage, it is necessary to contact our customer support by email at support@PUELLAscents.com.

Our support staff will provide you with all the information on how to proceed in the event of damaged goods.

What to do if my package was not delivered?

Contact our customer support, who will check the status of your shipment and then arrange with you for redelivery or compensation.

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