Step 1: Check the status of your shipment
First, we recommend checking the status of your shipment using the tracking number provided in your order confirmation. You can track your shipment on the courier's website.
Step 2: Contact our customer support
If the shipment does not appear to be in transit, please contact our customer support:
- By email: Send us an email at support@puellascents.com with your order number and shipment tracking number.
Our customer support team will investigate the status of your shipment and arrange for re-delivery of your package or provide financial compensation.
If you have any further questions or need additional assistance, do not hesitate to contact us. We are here to help!