Product returns

How can I return goods?

Unused goods can be returned; however, it is necessary to contact our customer support at the email address support@PUELLAscents.com beforehand, and they will provide you with all the necessary information.

How long does it take for the money transfer to the account?

The transfer usually takes up to 24 hours. This time may be extended due to payment verification with your order.

Is it possible to exchange goods?

You can easily proceed with the exchange of goods based on the instructions from our customer support. We charge a standard shipping fee for the exchange.

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