Which product would you recommend as a gift?

Are you unsure which product from our wide range would be the right gift for your loved ones? Don't worry, we have some great tips for you:

Gift Sets

If you're unsure about the choice, gift sets are always an excellent option. Choose from our diverse range where each set is carefully curated and includes a combination of our most popular products guaranteed to delight everyone.


Contents of gift sets

In our current offering, you will find the following gift sets:

  • Sets of laundry perfume and home fragrance.
  • Sets of laundry perfumes available in various sizes.


Sizes of gift sets

Gift sets are available in various sizes to meet your needs and the preferences of the recipient. From small, elegant packages ideal for trying out new products, to larger sets that make a big impression.


More gift ideas

If you didn't find the right gift among the gift sets, you can create your own. In addition to our wide selection of laundry perfumes, we also offer other products that can be great gifts for your loved ones.

From luxurious creams to sensual bath foams, our collection is ideal for various occasions such as birthdays, holidays, anniversaries, or simply for pleasure. Treat your loved ones with cosmetic or wellness sets, or practical household product sets.

Do you offer gift vouchers?

Are you looking for the perfect gift to fulfill the recipient's wishes? A gift voucher offers endless possibilities, allowing everyone to find what they love.

Gift vouchers are available in our online shop in denominations of €10, €30, €50, and €100.

These vouchers are available in electronic format and will be delivered via email immediately upon purchase.

For more information and to purchase gift vouchers, click here: www.PUELLAscents.com/gift-voucher

How to redeem a discount code?

1. Add your selected products to the shopping basket.

2. On the shopping basket page, locate the field labeled "Insert discount coupon."

3. Enter your discount code into this field. Ensure that you enter the code correctly, including any uppercase letters and numbers.

4. After entering the code, click on the "Add discount coupon" button next to the discount code field.

5. If the code is valid, the discount will automatically be deducted from the total purchase amount, and you will see the updated basket total with the applied discount.

6. Proceed with the ordering process by entering your delivery details, selecting a payment method, and completing the purchase.


If you encounter any issues applying the discount code, don't hesitate to contact our customer support for assistance.


WARNING: We issue discount coupons exclusively through campaigns on our social media channels, to customers subscribed to our newsletter, through influencers, radio advertisements, and similar legitimate means. If you obtained a coupon through other methods such as online reviews or from unreliable websites promising validity of coupons, it is likely to be a scam.

How can I order Puella products?

You can easily and quickly order our products on our e-shop at www.PUELLAscents.com.


If you're unsure about the ordering process, we have a detailed step-by-step guide on how to go through the ordering process from selecting products to confirming the purchase:


  1. Product Overview: Visit our website at www.PUELLAscents.com and explore our wide range of products. You can browse by categories or use the search panel to find a specific product.
  2. Selecting Products: Click on a specific product that interests you to navigate to its detailed page. On this page, you will find more information about its scent, ingredients, and more.
  3. Adding to Cart: If you have chosen a product you wish to purchase, simply click on the "To Cart" button. Remember, in some cases, you may need to select the product size before adding it to your cart.
  4. Cart Review: Go to the cart page where you will see a list of all selected products. Here, you can review their quantities and make any necessary adjustments to your order.
  5. Checkout: After reviewing your cart, click on the "Continue" button. You will be redirected to a page where you can choose your preferred delivery and payment method.
  6. Select Delivery Method: Choose your preferred delivery method from the list of available options. You can select between personal pickup or delivery options to pickup points or directly to your address.
  7. Choose Payment Method: You have the option to pay by card, PAYPAL or APPLE PAY / GOOGLE PAY. Select the option that suits you best.
  8. Order Review: Before completing your order, review all details to ensure they are correct. Check the selected products, quantities, and prices.
  9. Order Confirmation: After verifying all details and selecting your payment method, click "Continue." Your order will now be processed.
  10. Purchase Confirmation: Upon successful completion of the order, you will receive a purchase confirmation to your email address. You will also be notified about the next steps for processing and delivering your order.


That's how easily you can shop for Puella products.

Can I order products to be shipped internationally?

Yes, we do ship internationally within the European Union, with the exception of Malta, Cyprus, and islands belonging to European countries.

To place an order for international delivery, please visit the website specific to your country. Each country has its own website where you can find relevant information about product availability, prices, and delivery times:


For more information, please visit our Shipping and Payment Methods page or contact our customer support.

What happens after completing an order?

First, we perform a check of the accuracy of the order details and contents.

Subsequently, your order is processed in the warehouse, packed, and prepared for shipment.

After the package is sent for delivery, the customer is always informed via email with a tracking number, allowing them to track the delivery and know when it will be delivered.

What if the product I wanted to buy is sold out?

If the product you are interested in is currently sold out, it doesn't mean that it won't come back in stock. We are constantly working to replenish our inventory and keep our customers informed about product availability.


How to get information about product availability?

Stay updated through these communication channels:

  • Email alerts: Sign up for email notifications to receive updates directly in your inbox when products are restocked.
  • Our website: Regularly check the product page of the item you're interested in.
  • Social media: Follow us on social media platforms (Facebook, Instagram) where we frequently share updates on product availability and other news.


How to sign up for email notifications when a product is back in stock?

  1. Go to the product page of the item you're interested in.
  2. On the product page, look for the option to "watch".
  3. Click on the option "notify me when available".
  4. Enter your email address in the provided field and confirm your subscription.
  5. Once the product is back in stock, you'll receive an email notification so you can purchase it immediately.
Can I cancel my order?

Yes, you can cancel your order, even after it has been dispatched. We will refund the money once the carrier confirms that the shipment is returning to us.

How to cancel your order step by step

To cancel your order, please contact us by email.


Contact details for cancellation requests

Email: support@puellascents.com

Customer Support: MO-FR 7:00 am - 02:00 pm (GMT)


If you have any questions or need assistance, feel free to contact us using the provided contact information. We are here to help.

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