Frequently Asked Questions

Method of useAnswers to questions regarding the use of Puella products

OrderHow to proceed when ordering goods and options for creating an order

PaymentPayment methods, procedure in case of unsuccessful payment

DeliveryHow scented packages reach you and what to do in case of delayed delivery

Product returnsWe are happy to assist you with product returns or exchanges

OtherUseful information about product composition and safety, as well as customer engagement activities

CooperationHere you will learn about the collaboration options we offer

If you haven't found a solution to your question, contact us for assistance.

If you need more detailed answers to questions, advice or clarification, please write to us at: support@PUELLAscents.com

Monday - Friday 7:00 AM - 2:00 PM

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