Frequently Asked Questions

Method of useAnswers to questions regarding the use of Puella products
OrderHow to proceed when ordering goods and options for creating an order
PaymentPayment methods, procedure in case of unsuccessful payment
DeliveryHow scented packages reach you and what to do in case of delayed delivery
Product returnsWe are happy to assist you with product returns or exchanges
OtherUseful information about product composition and safety, as well as customer engagement activities
CooperationHere you will learn about the collaboration options we offer

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Customer care

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