Frequently Asked Questions

 

FREQUENTLY ASKED QUESTIONS


DOSAGE RECOMMENDATION:

To properly use our laundry perfume concentrate, pour 5 ml into the designated dispenser in your washing machine. Then, add a load of laundry weighing 4 kg / 8,800 lbs.

If you're using our 500 ml or 250 ml bottles, 5 ml equals the amount in one total cap. For our 50 ml bottle, you'll need two caps. If you have a single-use sample, use the entire 5 ml content.

 

NOT VERY FAMILIAR WITH PUELLA SCENTS? CAN YOU SUGGEST A FRAGRANCE THAT YOU WOULD RECOMMEND?

We suggest trying all our fragrance options with our convenient, complete sample set. Once you've tried them all, you can select your favourite scent and order a larger size.

 

CAN CLOTHING BE WASHED WITH PUELLA LAUNDRY PERFUMES AND BE SAFELY DRIED IN A DRYER?

You don't have to worry about losing the fragrance in your clothes when you use our laundry products and dry them in a dryer.

 

WHAT IS THE ESTIMATED TIME OF DELIVERY?

If you order an item in stock on a business day before 1:00 PM, we will promptly pack and dispatch your order on the same day. You can expect your package to arrive within 2-3 business days. However, please note that delivery may take longer during holidays or other exceptional circumstances.

 

AT WHAT PRICE POINT DOES SHIPPING BECOME FREE?

For orders over €87,99, we provide free shipping. However, please note that this offer does not include the cash-on-delivery fee; more about the topic: Shipping & Payment methods.

 

DO YOU HAVE ANY CUSTOMER ACTIVITIES GOING ON?

We frequently host giveaways for our PUELLA products on social media channels like Facebook and Instagram. Additionally, we share a range of valuable tips, articles, and blogs highlighting the fascinating features of the PUELLA brand.

 

CAN YOU SUGGEST A PRODUCT THAT WOULD MAKE A GOOD GIFT?

If you're unsure which fragrance the recipient would like, we recommend choosing one of the different-sized gift packs available on our e-shop.

DO YOU KNOW WHY PUELLA PRODUCTS ARE ONLY AVAILABLE IN OUR E-SHOP AND NOT REGULAR RETAIL STORES?
We would be pleased to elucidate our approach and furnish you with a response to this inquiry:

  • At the core of our business philosophy is a steadfast commitment to providing top-notch quality. This unwavering dedication to excellence is reflected in our direct customer relationships, which enable us to foster personalized communication and deliver exceptional shopping experiences. Through our e-shop, we strive to create a seamless and enjoyable online shopping journey for every one of our valued customers.

  • We carefully select only the finest quality ingredients to ensure our products are sustainable and exceptional. Our rigorous standards guarantee that every product we offer is crafted to perfection with the utmost attention to detail.

  • By exclusively offering our products through our e-shop, we can maintain stable and affordable prices for our customers. This strategy also allows us to reinvest the savings into improving our operations and distribution, resulting in a higher quality product that provides more excellent value for your hard-earned money.

  • We trust that the explanation provided has shed light on our rationale and conveyed our deep concern for you as our esteemed clientele. We remain at your disposal should you have any additional queries or concerns.
laundry perfumes
Laundry perfumes
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Bath-foam
Bath foams
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Room sprays
Room sprays
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Sample set
Gift packs, trial kits, sets
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